myVAILLANT Pro Service

The new myVAILLANT Pro Service app completes the Vaillant service offering and enables Vaillant Advance partners to offer their clients first class service, 24/7 supported by Vaillant.
It allows you as a Vaillant Advance partner to explore new business opportunities and to improve the profitability of your service offering.
How? Through…
…IMPROVED SERVICE EFFICIENCY
• Use the new status history of clients’ heating systems to make faster diagnostics and to get rid of inefficient repair appointments
• Get improved failure diagnostics and spare part recommendations to increase first time fix
• Get installation and operation instructions in one place with the new code finder
…PLANNABLE PROACTIVE BUSINESS
• Be actively notified about new issues at your clients and make your business more plannable by selecting the right colleague in your team for the right job
• Manage your customers’ heating system easily at the office or on the go by connecting their boiler through Vaillant’s secure digital platform
…CLIENT & LEAD PROTECTION
• Protect your customer leads and keep customer loyalty high by reducing the time your clients must wait for the service intervention
How myVAILLANT Pro Service works:
Once you have downloaded the app, you can log in with your existing Vaillant Advance credentials.
After login you can start connecting Vaillant heating systems with a vSMART and adding clients to your customer list. You can also look up error codes in the code finder and have access to the documentation for Vaillant products.