
Anya Robins
Awful, it doesn't take into account the speed limits in place, so marks you down for "speeding" when doing 60 in a 70, will tell you "the roads you use are dangerous" but not which ones, won't reduce your next quote (went up by 200 despite a score of 86). The kicker? Doesn't seem to be linked to my account! I cancelled my policy, the app continued tracking and once deleted I received an email warning me to track trips or risk voiding my policy. If you want cheaper insurance, just go elsewhere.
1 person found this review helpful
Direct Line Insurance Group Limited
December 18, 2024
We'd like to go through the scoring with you Anya. Please send us an email to support@directline.com and we'll go through this with you. MJ

Nikki F
I have had issues with this app for months. I got told it was my Samsung phone that was the issue (due to sat nav signals) and there was nothing they could do. So much so my car insurance went up £200 for this year! I have now switched to Hastings Direct (£300 cheaper) and already my driving score is 100/100. Do not use DrivePlus! It does not work and is a complete waste of time!
2 people found this review helpful
Direct Line Insurance Group Limited
November 30, 2022
I'm sorry you had these issues whilst you were with us, we are aware of the issue you've stated and thank you for the feedback Nikki. MJ

Harry Thompson
The idea of this app is cool, but the execution of it is awful. After the last major update about 4 weeks ago I haven't changed how I drive or anything yet the app has gone from giving me a score of about 70-80 to giving me a score of 30-40, even though nothing has changed apart from I recently started driving at night due to work, which I get marked down for.
3 people found this review helpful
Direct Line Insurance Group Limited
December 28, 2023
We'd like to have a look at this with you Harry. Please send us an email to support@directline.com and we'll look into this. MJ