
Claire Garvey
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The prizes are good once you've saved up enough, but it takes ages to get points. At least half the time, the "survey is full" or "you do not match the profile" that the survey wants, so you don't get any points. Edit: they have recently "updated" their website. It looks different, but it doesn't work any better than before. In fact, it probably works worse because half the time it says "your request failed to complete" and won't load the page.
85 people found this review helpful
Toluna corporate
September 27, 2022
As each survey we offer is targeted towards a very specific demographic, you might not always qualify. To minimize your chances of being disqualified from our studies please keep all your profiles completed and updated every six months. If you encounter technical issues, our support team remains available via the "Contact Us" feature in the app.

Luca Revill
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Great UI. Always lots of high paying surveys. Get to payment threshold pretty quickly. My only problem would be that once you cash out they send you and email saying that your gift card will take 1-2 weeks, that would be alright if the gift card actually turned up. I've been waiting 3 weeks for my £5 Amazon Gift Card, I had two emails saying my order had been cancelled, so I went back into the app and used my refunded points to cash out again, and got another email saying it will take 1-2 weeks.
53 people found this review helpful
Toluna corporate
December 4, 2023
Hi, we're sorry to hear that and we would love to take a look at the issue. Please reach out to our customer support team at https://www.toluna.com/contactus.

Katherine Andrews
Such a flaky app. Four out of five surveys finish for no reason, no points. App closes unexpectedly. Constant error messages. Sometimes I'll spent 20 minutes completing a survey, am thanked for my contribution and then receive a screen message "sorry you weren't a fit" and don't get any points. There is a contact board to ask for an inquiry, but it doesn't always rectify the problem. You require the patience of a saint, lots of time you don't require paying for and the tenacity to just slog on.
25 people found this review helpful
Toluna corporate
April 23, 2024
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at https://www.toluna.com/contactus.