HSL - tickets & route planner

Name: HSL - tickets & route planner
Availability: InStock
Rating: 1.8600000143051147 (24634 reviews)
Author: Helsingin seudun liikenne

Helsingin seudun liikenne

24.6K reviews

PEGI 3

1M+

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PEGI 3

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About this app

Buses, trains, the Metro, trams and ferry – all in one app. The HSL app allows you to buy public transport tickets for the Helsinki region, find the best routes using the Journey Planner, view all timetables, and receive personalized transport information.

You can buy single, day and season tickets for both adults and children via the HSL app. Adult multi-journey tickets and discounted tickets for students and passengers aged 70 and over are also available via the app. You can pay using the most popular payment methods, including debit/credit cards, MobilePay, phone bill and commuter benefits.

The HSL app's Journey Planner helps you find routes and informs you about the ticket needed for your journey. You can view real-time stop-specific departure and arrival times and track vehicles in real time. The app also displays any service changes and disruptions, and you can choose to receive notifications about these updates directly on your phone.

More information about Helsinki region public transport: hsl.fi

Buy tickets, find the best routes and get transport information tailored to you

Updated on

Nov 4, 2026

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.

No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Location, Personal info and 5 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

24.4K reviews

A Google user

August 25, 2019

It took me a half hour to buy a 30 day ticket. I registered netbank, student status and a payment card, all went fine. Then when it came to payment.. 'there is an error'. Nowhere does it say what the error is, how to fix it, nor who to contact. Then I tried to sign in and out, and the app didn't accept my password, so changed my password to what it should have been, but that was the same as the previous password (which didn't work!). Now changed password, and now it works?

4 people found this review helpful

Helsingin seudun liikenne

August 26, 2019

Hi, Thank you for your feedback. I apologize for the recent issues with HSL app stability. The problem was solved and the app is working again. Unsuccessful ticket purchases are being automatically refunded and possible reservation fees are being cancelled. I am very sorry for the inconvenience. Kind Regards, Katariina/ HSL

Matt Margetts

January 11, 2026

I use the app every month. Excellent for viewing trains, routes, etc, although not as well laid out as apps I've used for UK (Trainline), or Netherlands (9292). the real issue is payment. I've only ever been able to register my credit card (Mastercard) to pay with, every month it fails to accept my debit card (Visa). I've successfully paid for a ticket using the app maybe 30% of the time. Usually it just fails with "can't connect to the payment system". Regardless of home wifi/mobile data.

2 people found this review helpful

Helsingin seudun liikenne

January 13, 2026

Hello, Thank you for your review and apologies for the payment problems. This is definitely not the expected behavior! If you could please contact our customer service by phone or by the feedback form so we can investigate this issue further for you, we will get back to you as soon as we can. Best regards Joonas/HSL

John Trainor

October 30, 2023

Like others, I found the app unstable & was unable to complete my account set up. Wifi, roaming data and vpn all failed. The app continually returned 403 errors - also seen when trying to access the web site. I sent customer feedback. They replied in the app, which I can't read because of the 403 error. Was able to use the planning part of the app for journeys, but had to buy tickets at ticket stations (only some offer day riders). Finland's public transport system is 5* - the app gets 1*.

16 people found this review helpful

Helsingin seudun liikenne

November 3, 2023

Hi. Thank you for your feedback. I apologize for the recent issue and all the inconvenience caused. We have had a degraded service level for some foreign operators and there are a few workarounds. Our customer support can delete existing data in order to start over as a guest without an actual HSL ID account. Kind regards, Joona/HSL