
A Google user
Suffers from a range of technical issues, website has issue with traffic and errors are unhelpful. It will not tell you items are out of stock/unavailable for delivery (it will in fact say in stock), it instead starts taking items out you cart at the checkout. It will also swap between refusing my postcode for deliveries and allowing it. Finally falls down on some of the most simple UX/UI rules. I didn't think you could fail on a shopping app, yet here we are.
24 people found this review helpful

Anders Harrison
Ordering anything for collection or delivery is near impossible. We wanted a chair and footstool in the same colour. Despite showing in stock at our local store, one wasn't available for collection. For delivery, the other wasn't available. There's no way to know this while browsing, it only tells you what you can have when you try to check out. Clearly no one at IKEA has thought about customer experience when designing this flawed process. We gave up. The app is useful for the family card.
35 people found this review helpful

Fergus Murray
It's so much of the way towards being a good app, but key information like whether items are available for delivery is kind of hidden; the interface for choosing delivery times is inconsistent and inflexible; and if you leave stuff in your basket for a day or so (for example, in the hopes of getting a workable delivery slot) stuff is liable to be removed, seemingly at random.
69 people found this review helpful