Expatrio - Study in Germany

App does the bare minimum, and is clunky at times. If you need help, good luck, because customer service doesn't exist. They no longer have a phone number to call, only email that takes a week or more to get a response. Will be switching to a real bank as soon as I'm able to escape this tourist trap.

Disappointing customer support experience with Expatrio. I requested an increase in my blocked account amount from €992 to €1,091 per month. Although the total requirement has changed, the pending payment amount still shows €0, preventing me from making the additional transfer. Additionally, after updating my arrival date, my Educare24 health insurance documents disappeared from the portal. Despite multiple support requests, I have received automated acknowledgements but no clear resolution.

Very bad experince. I'm using for my block account. I wanted to change my IBAN, uploaded all necessary documents. Waiting for a week to be able to access my money to be able to pay my rent. Support service is just ai-agents and they are trained for generic replies. I strongly recommend that do not use Expatrio!! I can't use my money, it is not acceptable!!!!