
Matthew Burnett
This is a review for the app only. It is terrible. Just way more over complicated than it needs to be. Opening the app should show you exactly what you need to see, not Fuse energy site locations! - Tariff info (and end date!!!!) - Monthly usage - Rates - Statement list Instead, it is just all requires awful navigation, and at times is like finding a needle in a haystack.
7 people found this review helpful
Fuse Energy Supply Limited
September 13, 2026
Hey there! We've updated the app now - please let us know if you find it easier to navigate!

Jay Wingfield
The app is pretty easy to use and does largely what you would expect it to. My one bugbear is the use of a slider to adjust the payment amount for a fixed direct debit. There is no manual value input option. I'm quite dexterious, but OMG was it difficult to select the exact value I wanted to pay. From an accessibility perspective it's terrible!
6 people found this review helpful

Paul McCormick
- Flag inappropriate
- Show review history
It was easy switching to Fuse Energy. The rates are very competitive. The app itself is simple to use, easy to navigate and I appreciate it having a dark mode. My experience with their customer service, both at the start of my contract last May and this past week has been great. the billing issue i created this past week was resolved by Evan via messaging on the app within 30 minutes. who initially responded to my initial message within a minute. all in all very impressed.
11 people found this review helpful