Lush Fresh Handmade Cosmetics

The products have taken a bit of a quality dive and the app is poorly formatted. I can't click an item in my basket to return to that item page. I can only view a couple of items from my previous order, never the whole order. I get conflicting info about order status. It won't let me add certain items to my basket even though they are listed in stock. App shows discontinued products for months after they're no longer stocked. App tells me there are 90 results for 'bubble bars' but only shows 12.

Frustrating. You do a sale once a year (boxing day), and on this day, your app has a glitch, and it's not possible to shop the sale. If your app has problems, why not also allow your customers to shop the sale from your website? I have been checking the app for hours now, and it's the same message! "We know you're excited to fill your basket with treats. Unfortunately, we've hit a temporary technical glitch." It's frustrating! When you usually spend £60 on a bottle of shampo, the sale helps.

Terrible experience. Strangely I was able to place an order yesterday, although making another order today has been impossible! I can't seem to pick my address as the delivery address without the app denying me of this, therefore cannot proceed to paying for the order. Also, major problems amending my 'bag', for example not being able to remove an item / add a different item. Overall, very frustrating!