
Adrian Bridgett
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Dark pattern - making me believe I had to register or link via Amazon (you can just click "x"). I didn't notice, registered and then even after unticking the "please spam me" to then immediately send a pointless (and _very_ spammy) "welcome to level 1" message. (Bumped to 2 stars for fast response from developer pointing out I didn't have to register - it's just well hidden).
16 people found this review helpful
Sincerely apologize for the underlying disappointment. You don't need to log in and can use the APP as a tourist. You can pair your earbuds with your phone and connect your earbuds with the APP. For any other problems, we are always ready to help.

Keith Leonard Gumbrell
The app works just fine. However, you cannot update your device. The most I've ever got is 75% complete and then it comes up with lots of fails. Then it takes you to the help section which tells you to unpair your device and start all over. I've lost count how many times I've done that. How in the world are we supposed to update these things?
3 people found this review helpful
Really so sorry to learn about this, please do not worry, we will make things right for you. Regarding these issues, in order to offer the solution accordingly, please reach out to us at service@soundcore.com, I am happy to help you at any time.

Pedro da Silva
Very close to returning the headset. The soundcore app and the headphones (Q35) would not pair to my Samsung Note 20 Ultra. I had to pair it and install the app on my kid's ipad. It worked great. I managed to download a firmware update from there. Even after the update I struggled a bit, couple of headset restart, phone restart. Ready to put it back in the box and ship it back to amazon.... one last try and... it worked! Great sound, great to be able to use the equaliser. Happy now.
3 people found this review helpful