
A Google user
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The app works fine, and it is good to have discount at checkout at certain airports. However, the points based on purchase are not reflected even a month after the purchase - which means there is no way to progress on the tiers, and get higher discounts. This needs to be properly supported. Update : Received a response from Dufry, mentioning you can claim missing points online. However, this does not work as I can get up to the submission form, but the submission page is passive.
52 people found this review helpful
Dufry International AG
March 18, 2019
Hi Rohit, we're glad you liked our app, but we're sorry to hear that your experience wasn't what you hoped for. We are of course working hard to optimize this process. If your points are not credited past 7 days, please note that you can request them directly from your app when you go in your profile / My points and purchase history. The Dufry Team

A Google user
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Doesn't work. Code never scanned and staff had to take the £5 off using a paper voucher. Points were never added. Was told at Gatwick I would have to phone the call centre every time I bought something to ask them to put my points on and might have to send them my receipts. What a complete waste of time and money. App has now completely crashed and won't open even though I've reinstalled it twice.
22 people found this review helpful
Dufry International AG
April 1, 2019
Hello Sam, We are so sorry to hear your experience with our app was not what you had hoped. Our team is working to find solutions to the comments we receive. If there are any specific issues we can assist you with, please let us know. Best, The Dufry Team

Jan
Terrible app. It just doesn't add items to my basket. I am stuck on the product page without being able to pruchase anything. And I thought the website experience was pretty bad. The app isn't fit for purpose. I would recommend to take it down before you annoy more customers and ruin your chances of having something that actually drives business. Good idea, extremely poor execution.
14 people found this review helpful