
A Google user
App doesn't work on Android. Period. Dont tell me to contact your support, because they have no idea how to fix it either. After 3 days of back and forth they confirmed that it doesn't actually work but 'they are looking into it' and dont have any timeline for a fix. In other words 'go away, we dont really have an app'. Any wonder the ratings for this app keep dropping?
23 people found this review helpful
When I Work, Inc.
1 March 2019
Hi there, Thank you for your review. It looks like you have been talking with our team. We are investigating what you are reporting and we hope to have this resolved soon. We will send further updates via the ticket you sent in as we know more information.

A Google user
Downloaded the app to be able to see the list of employees and manually clock them in and out myself upon request like my coworkers on iPhones can do. It appears the Samsung version only has the time clock feature for them to punch in their numbers. I remember having this app 1yr+ ago and was able to access more, not sure what happened here.
22 people found this review helpful
When I Work, Inc.
20 May 2019
Hey R. T - Sorry to hear you may be experiencing an issue. Please submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can work with you.

Justin Ross
The clock-in process feels way slower than it should be. Employees have to tap the text box first, wait for the keyboard, then type on tiny phone-style keys every single time they clock in or out. Employees are entering numbers anyway, so the full phone keyboard feels unnecessary. Since employees interact with this at least 4 times a day for clock in, breaks, and clock out, it becomes frustrating pretty quickly in a busy environment. An always on-screen keypad would make this so much better
1 person found this review helpful
When I Work, Inc.
11 May 2026
Thanks for the heads up about this, Justin! Our Customer Care team would be happy to help you out. Please submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can provide more assistance!