
Ryan Henwood
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App keeps logging itself out when closed. Which wouldn't be too big of a deal, but I have to go through the login and mfa process each time. Edit: To clarify, the security requirements are a bit over the top. Mfa is extremely secure, it's unnecessary to prompt for a password and mfa every time on a secure personal device like a mobile phone. I understand the requirement to be secure, especially these days. But finding a good balance is important.
20 people found this review helpful
Telstra Limited
14 October 2022
Hey Ryan, thanks for reviewing our app.
We understand changes in our update may add some extra steps in your day, but please know this increased security is important for protecting your account -Jules

Anna
App worked just fine before you got rid of the main screen showing the little circle with how much data you had left and how many days remaining. Belong is fantastic value and service (can't believe I've been letting Telstra rip me off all these years - although I believe you're a subsidiary which makes zero sense, but I don't care haha, I get the same signal). Please bring back that little graphic on the home screen, I don't want to have to click into the management settings to see my data!
110 people found this review helpful

A Google user
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If I could put a zero rating, I would. The app doesn't work majority of the time when I desperately need to top up my data, it keeps saying oops, something went wrong. Considering how much money I spend with belong this is just ridiculous. I have a data charge that's appeared in my account but because of of the app I can't see if I've been given the data they've charged me for.
17 people found this review helpful