Mastercard Travel Pass

This app is a joke. The lounge access hasn't renewed, and there’s no one to help. The bank said it's not their problem, and Dragon Pass says it’s not their problem either, sending me back to the bank. I’ve been going back and forth for weeks without any resolution. There is no customer service listed on the app. This is completely ridiculous.

The app was registered using one of my previous cards that was currently cancelled and not available with me. when I am trying to register / enroll to use the Airport benefits using my new Master Card, tbe app has locked me our and I am unabke to login as by default it us taking me to the Enroll page where it is asking for the old card number that I dont have. My bank is saying its the App issue, App is saying it is the bank issue. we are unable to use the benifits even after several travels.

Before no doubt was good. now force me think like scam. no option to contact mastercard. straight forward message in app to contact your bank and bank replied contact mastercard. excellent drama. better to switch from mastercard instead of getting into ridiculous reasons.