899 reviews
Content rating
PEGI 3
1L+
Downloads
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About this app

The new improved Heathrow Express app has some great features and benefits to help make planning and booking your trip quick and easy.

Personalized experience – Create an account and login to activate all the features of the app. Including presenting your travel day information with your tickets along with live train times on your home screen.

Live train times – In addition to the scheduled times and service information, you will now be able to see live train times on the day you travel, making your trip planning even easier.

Accessing tickets – Your tickets can easily be accessed and managed in one place on the app, allowing you to view upcoming tickets for travel and manage past tickets.

Manage your account – With all your details in one place, including payment options, personal details, and currency settings it’s easy to create and manage your experience how you want it.
The new improved Heathrow Express app
Updated on
23 Oct 2026

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region and age. The developer provided this information and may update it over time.
  • This app may share these data types with third parties
    Location, Personal info and Financial info
  • This app may collect these data types
    Personal info, Financial info and 4 others
  • Data is encrypted in transit
  • You can request that data be deleted

Ratings and reviews

880 reviews
Padmal
1 August 2022
Okay. This app is crazy and super buggy. It has a very nice user interface; but what's the point when it's not working? I booked a ticket from Heathrow to Paddington station and I had to close and reopen the app several times to get the booking completed. When I try to find the return ticket, it doesn't show the ticket in active tickets. Luckily I got the good old emails and used that PDF as my return ticket. Be very careful. Have the tickets emailed to you without depending on the app.
14 people found this review helpful
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George Karby
4 May 2022
This app along with the website itself is terrible, I made a new account so I could easily access my ticket but everytime I go to lot in it says incorrect credentials or bad credentials, I changed my password multiple times and still it says the same thing and does not let me log in! If I could rate this 0 stars then I would but unfortunately had to select a star, useless! 🙄
3 people found this review helpful
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Adam Cheney
27 October 2026
App is terrible to navigate (unless you want to buy a single from LHR to Paddington for today). Among other issues, it keeps defaulting to LHR-Paddington, whatever you do, which keeps catching me out; then you have to wait 2 days for a refund (why?)...
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What's new

Planning your trips just got smarter!
You can now seamlessly add your journeys to your favorite calendar app, helping you stay organized and never miss a step in your travels.

Stay on top of your tickets!
With new push notifications, you’ll receive timely reminders and updates about your tickets, so you’re always prepared and ready for your journey.

Improved performance and stability
We’ve resolved minor glitches and enhanced overall app stability for a smoother experience.

App support

Phone number
+443456001515
About the developer
HEATHROW EXPRESS OPERATING COMPANY LIMITED
bruce.morrissey@heathrow.com
The Compass Centre Nelson Road, Heathrow Airport HOUNSLOW TW6 2GW United Kingdom
+44 7808 116109