RIU Hotels & Resorts

21.6K reviews
Content rating
PEGI 3
10L+
Downloads
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About this app

With the RIU Hotels & Resorts app, planning and enjoying your holiday has never been so simple. Access a wide range of services designed to offer you an unforgettable stay with the best staff, all from the comfort of your mobile device. The excellent reviews from our guests speak for themselves: we are the perfect recommendation for your next trip.

Stay, Enjoy, Repeat… Your experience begins on the RIU Hotels & Resorts app!

What will you find in our app?
• Quick and easy booking: Explore our destinations, view photos of the rooms and find the ideal hotel or resort for your trip. Make your bookings at any time with total convenience.
• Total management of your holiday: Access your booking details, make changes and keep track of your stays without wasting time.
• Digital check-in: Your trip begins without waiting. Register in advance on the app before arriving at the complex so that you only have to worry about relaxing and enjoying yourself.
• Complete hotel information: Check activity and show schedules, facility details, menus and the varied gastronomic offer, all in one place.
• Assistance and requests during your stay: Communicate with reception regarding any problem or request. Book our spa services or secure your table at the main speciality restaurants.
• Exclusive RIU Class benefits: As a member of our loyalty programme, enjoy special rates all year round. Plus, have fun with the games we activate on the app and win fantastic gifts and prizes for your loyalty. If you are not yet a member, join for free and don't miss out!

Download the RIU app today, save time and ensure you have everything under control to enjoy a unique experience on your next trip 📲.

If you have any questions, suggestions or need help, contact us at appsupport@riu.com 📩.

FOLLOW US:

• Facebook: /Riuhoteles
• Instagram: /riuhotels
• Twitter: @RiuHoteles
• YouTube: RiuHotelsandResorts
• Pinterest: /riuhotel

Visit us on www.riu.com
Your vacation starts here!
Updated on
23 Oct 2026

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region and age. The developer provided this information and may update it over time.
  • This app may share these data types with third parties
    Location and App info and performance
  • This app may collect these data types
    Personal info, Financial info and App activity
  • Data is encrypted in transit
  • You can request that data be deleted

Ratings and reviews

21.2K reviews
Elaine Holland
20 April 2025
App is quite slow and when you press the back button at the bottom of your screen (instead of the one at the top of the app) it takes you all the way back to the launch page and you have to login again. Really frustrating. A few of the menus are in Spanish as default as well for some reason when English is selected as language.
30 people found this review helpful
Did you find this helpful?
Riu Hotels & Resorts
22 April 2025
Thank you for your comment. Could you please email us at appsupport@riu.com to let us know which hotel this is happening at? We'll try to resolve the issue. We'll be waiting 😄😄
Ang
30 December 2025
The app is pretty useless. I reserved the Steakhouse restaurant & when I showed up they didn't have it. I should have screenshot the confirmation. I did screenshot the next time, but didn't have a problem with the 2nd reservation. Every time I opened the app, I had to tell it I was there and which hotel, so annoying. Most of the time it didn't work. The only thing it was good at, was that you could see the menu, but be careful, it kept backing out and it was difficult to use.
45 people found this review helpful
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Riu Hotels & Resorts
2 January 2026
Thank you very much for sharing your opinion, we'll take note of what you say and we'll take it into account in order to evolve our App 😄😄.
Shri Ganesh
10 September 2026
RIU app is a super way to explore the range of RIU properties all over the world..very easy to use. and especially useful when booking dinners at Fine Dining Restaurants within the properties..its also an easy way to pick and choose which RIU property you want to visit next. already my family and I are extensively using the App to narrow down on our next destination!
9 people found this review helpful
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Riu Hotels & Resorts
11 September 2026
We love knowing that we have such loyal customers 😎🥳🎉! We are looking forward to knowing what your next destination will be to discover the world with you 🌞🏝️✈️🌍.

What's new

This version brings some improvements to make your experience with our App even more comfortable:
- Full transparency, improving the information in our payment process
- Streamlined search processes, providing a simpler search process so you don't waste time
- Bug fixes in navigation
Thank you for updating and get ready to enjoy!

App support

About the developer
RESERVATION SHOP, SLU
appsupport@riu.com
CALLE LLAUT (RIU CENTRE. PLAYA DE PALMA), S/N 07610 PALMA Spain
+34 619 81 00 31

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