hvv switch – Mobility Hamburg

7.92K reviews
Content rating
PEGI 3
10L+
Downloads
Content rating
PEGI 3
In-app purchases
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About this app

Your mobility, your app: With a customisable home screen for tickets, timetable, carsharing, e-scooters, bikes & MOIA-shuttles, hvv switch is your everyday companion in Hamburg.

With the hvv switch App, you can use local public transport, carsharing, e-scooters, bikes and on-demand mobility – all with just 1 account.

Choose your perfect connection by bus 🚍, train 🚆 or ferry ⛴️ – including the hvv ticket. For regular journeys in Hamburg and across Germany, the hvv Deutschlandticket as well as the hvv Deutschlandticket for senior citizens 67+ living in Hamburg are available directly in the app 🎫.

Alternatively, you can rent a car 🚘 from Free2move, SIXT share, MILES or Cambio, book a MOIA-shuttle 🚌, or explore Hamburg flexibly with a Voi e-scooter 🛴 or a StadtRAD bike 🚲.

Highlights of the hvv switch app:

• 8 providers, 1 account: local public transport, carsharing, shuttle, e-scooter & bikes
• Tickets & subscriptions: buy the hvv Deutschlandticket or any other hvv ticket
• Route planning: timetables for bus, train & ferry incl. disruption reports
• Reserve & hire cars: Free2move, SIXT share, MILES & Cambio
• Stay flexible: rent an e-scooter from Voi or a bike from StadtRAD
• On-demand shuttle: book a MOIA-shuttle
• Pay securely: PayPal, credit card or SEPA

📲 Download the hvv switch app and enjoy full mobility in Hamburg.

8 mobility providers – 1 account
Register once, use it all: buy hvv tickets and book Free2move, SIXT share, MILES, Cambio, MOIA-shuttle, Voi & StadtRAD – all with just 1 account. Stay flexible: local public transport, MOIA-shuttle, e-scooter, bike or carsharing – simply use whatever suits your needs.

hvv Deutschlandticket
With just a few clicks, you can buy the hvv Deutschlandticket or the hvv Deutschlandticket for senior citizens 67+ living in Hamburg in the app and start your trip straight away. Use local public transport throughout Germany, including regional trains RB/RE. If you live in Hamburg, you only pay for the days you have the ticket in the 1st month.

Order a digital ticket
Whether it’s a short journey, single ticket or day ticket – the app automatically suggests the right ticket for your trip. Save 7 % on most tickets in the app and pay securely via PayPal, SEPA or credit card. Your ticket is available instantly and can be added to your wallet.

Set your most-used ticket as a favourite and access it quickly from the home screen via our widget. You can also easily purchase tickets for accompanying passengers.

Timetable
Find the best connection by bus, train or ferry with the hvv route planner. Save, share, bookmark your route, check departures, see disruptions as well as real time bus and U-Bahn positions, and stay updated via push notifications! Save your favourite destinations and access them from the home screen.

Carsharing with Free2move, SIXT share, MILES & Cambio
With Free2move, SIXT share and MILES you’ll always find the right car near you. MILES charges by the kilometre, while SIXT share and Free2move charge by the minute. Cambio offers pricing based on time and distance, depending on vehicle type and tariff. Validate your driving licence, make bookings and receive invoices with your hvv switch account.

E-scooters by Voi
For greater mobility, you can also rent e-scooters from Voi. Our app shows all available scooters nearby, making it easy to find & unlock an e-scooter with ease.

Bikes by StadtRAD
Hop on and start pedalling with StadtRAD’s extensive bike sharing network. Always stay mobile with over 4,000 bikes and plenty of docking stations.

MOIA-shuttle
Reach your destination in a convenient way. Share a ride with up to 6 people and save money! Pre-book your trip, hop on the shuttle, and pick up or drop off passengers along the way. Also, there are express journeys and a detailed price overview.

Your opinion matters
Write to us at info@hvv-switch.de
8 providers. One app: public transport, timetable, e-scooter, ride & car sharing
Updated on
28 Aug 2026

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region and age. The developer provided this information and may update it over time.
  • This app may share these data types with third parties
    Location, Personal info and 6 others
  • This app may collect these data types
    Location, Personal info and 7 others
  • Data is encrypted in transit
  • You can request that data be deleted

Ratings and reviews

7.82K reviews
Udjsjj Ndjdjn
1 October 2026
App itself works well. Customer support is terrible. hvvSwitch reset all accounts on August 14th, claiming they notified by email but I never received. Tried multiple solutions but none worked. Contacted support many times but no email support. Phone support also hung up on me after telling me they couldn't help me. I still get charged for tickets with no account access. I recommend avoiding this app and company due to highly poor customer support.
1 person found this review helpful
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Hamburger HOCHBAHN AG
3 September 2026
Hello and thank you for your feedback. We sincerely apologize for the difficulties. Due to a high volume of customer support requests, response times are currently longer than usual. We regret the delay and appreciate your patience. Meanwhile you may check your spam folder or contact your email provider if our emails are being blocked.
Nina Vrhnjak
20 September 2026
Tried to pay for tickets by registering with 3 different debit cards but it was showing an error every time. I had to buy physical tickets on the machines in cash which beat the whole purpose of having an app.
1 person found this review helpful
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Hamburger HOCHBAHN AG
21 September 2026
Hi there, thank you for your review. We're sorry to hear that your payment method wasn't accepted. At the moment, we don’t support foreign credit cards, but you can use PayPal as an alternative. If you're still experiencing issues, please reach out to us at info@hvv-switch.de so we can assist you further.
uokutopa
8 October 2026
bad security, forcing to log out and login again. overpriced products and extremely unprofessional and incompetent conductors. another thing i had to witness was a fellow traveler who's ticket got cancelled because hvvs switch incompetence and security. people who made this have no clue what they are doing. if you are in a passage with no internet, the conductors tell you to prove you got a ticket without internet. nobody likes hvv for a reason. what you do is stupid and expensive.
1 person found this review helpful
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Hamburger HOCHBAHN AG
8 October 2026
Thank you for your review. If you don't have an internet connection, you can also use your tickets offline by saving them to your wallet. That way, your ticket will always be available, and you can easily show it during a ticket inspection.

What's new

The hvv switch app offers you all hvv tickets, the hvv Deutschlandticket, hvv connection information, StadtRAD, car sharing, e-scooters and MOIA. And all this within a single app. This update includes the following new features:
- New Login and Registration System: Use the new web-based process to log in with your existing credentials or register for the first time 
- Large ticket widget for up to four favorite tickets
- Managing your favorite routes is now even easier