HSL - tickets & route planner

Name: HSL - tickets & route planner
Availability: InStock
Rating: 1.8600000143051147 (24634 reviews)
Author: Helsingin seudun liikenne

Helsingin seudun liikenne

24.6K reviews

PEGI 3

10L+

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PEGI 3

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About this app

Buses, trains, the Metro, trams and ferry – all in one app. The HSL app allows you to buy public transport tickets for the Helsinki region, find the best routes using the Journey Planner, view all timetables, and receive personalized transport information.

You can buy single, day and season tickets for both adults and children via the HSL app. Adult multi-journey tickets and discounted tickets for students and passengers aged 70 and over are also available via the app. You can pay using the most popular payment methods, including debit/credit cards, MobilePay, phone bill and commuter benefits.

The HSL app's Journey Planner helps you find routes and informs you about the ticket needed for your journey. You can view real-time stop-specific departure and arrival times and track vehicles in real time. The app also displays any service changes and disruptions, and you can choose to receive notifications about these updates directly on your phone.

More information about Helsinki region public transport: hsl.fi

Buy tickets, find the best routes and get transport information tailored to you

Updated on

4 Nov 2026

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region and age. The developer provided this information and may update it over time.

No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Location, Personal info and 5 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

24.4K reviews

A Google user

25 August 2019

It took me a half hour to buy a 30 day ticket. I registered netbank, student status and a payment card, all went fine. Then when it came to payment.. 'there is an error'. Nowhere does it say what the error is, how to fix it, nor who to contact. Then I tried to sign in and out, and the app didn't accept my password, so changed my password to what it should have been, but that was the same as the previous password (which didn't work!). Now changed password, and now it works?

4 people found this review helpful

Helsingin seudun liikenne

26 August 2019

Hi, Thank you for your feedback. I apologize for the recent issues with HSL app stability. The problem was solved and the app is working again. Unsuccessful ticket purchases are being automatically refunded and possible reservation fees are being cancelled. I am very sorry for the inconvenience. Kind Regards, Katariina/ HSL

Teppo Suominen

8 August 2026

As of August 2026, the app has removed visibility of stops and routes from the base map. As the route search was untrustworthy at best, this is a core functionality enshittification. If I had options, I would take them; as it stands, this is the only option to utilise public transit in the Helsinki region. A crying shame.

9 people found this review helpful

Helsingin seudun liikenne

22 July 2020

Hi. Thank you for your feedback. Sorry to hear you've had some recurring issues with the app. If the problem still persists even after the recent update, could you please try deleting and reinstalling the app. If this doesn't solve the problem, please contact us through the app feedback form or at apj@hsl.fi. Kind regards, Anni / HSL

Dimitri Roukki

3 November 2026

Location data does not update, making it extremely frustaring to check for routes nea me. Buses are often disappearing from the live map, pre-planned routes by the app cannot be recreated in real life due to their buses never being on schedule. 4 minute transit time between bus stops is ridiculous when the 1st leg is 8 minutes late. I work around the clock so this isn't "rush hour only" either.

Helsingin seudun liikenne

6 November 2026

Hi. Thank you for your feedback. I apologize for the issue with journey planner. If you still have a moment could you please contact our customer support and we could look into this in detail? Kind regards, Joona/HSL