Sony | Support for Xperia

15.5K reviews
Content rating
PEGI 3
50M+
Downloads
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About this app

The Support application from Sony provides an effortless self-support solution with a personal touch. It contains product-specific support with diagnostic capabilities.

* You can troubleshoot your device for issues with e.g. touchscreen, camera or light sensor.

* You can get quick information about your device: software version, memory capacity, application issues and more.

* You can read our support articles, find solutions in our support forum and if you need to, you can contact our support experts.

* Depending on your device model or OS version, this app or features may not be supported. Additionally, even within the same series, support may vary depending on the mobile carrier.

This application uses analytics software to collect and aggregate statistics to help us improve this app and our services. None of this data can be used to identify you.
Device-specific support for your Xperia from Sony
Updated on
11 Sept 2026

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region and age. The developer provided this information and may update it over time.
  • No data shared with third parties
    Learn more about how developers declare sharing
  • This app may collect these data types
    Location, Messages and 3 others
  • Data is encrypted in transit
  • You can request that data be deleted

Ratings and reviews

15.4K reviews
Casa Prosdocimo
12 September 2026
I'm still using and loving my Sony Xperia XA2 Ultra. Please keep the updates coming. Looking forward to when Sony devices are available in Canada 🇨🇦 again.
2 people found this review helpful
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A Google user
26 December 2019
Sony updates don't work, period. Phone is continuously prompting to download updates and restart phone, all to no effect. 6 attempted updates in the last 24hrs have all failed, still the notifications keep coming. Not a good introduction to an expensive new phone: Very poor user experience. Tempted to return to my old phone which actually works.
36 people found this review helpful
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Glyn
29 June 2020
The mobile is Great. What i don't like is the adaptive brightness setting. It kept changing making the screen too dark when i was trying to look at something even when it was dark in the room. I switched it off as it was all wrong light when it was supposed to be dark and dark when i wanted it light. I now have my screen brightness set at 50% which is perfect.
103 people found this review helpful
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What's new

This update includes fixes and performance improvements.

Happy to assist you,
Support app team