LogMeIn Resolve

Name: LogMeIn Resolve
Availability: InStock
Rating: 3.6666667461395264 (309 reviews)
Author: GoTo Group, Inc.

GoTo Group, Inc.

309 reviews

PEGI 3

50K+

Downloads

PEGI 3

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About this app

*ONLY DOWNLOAD IF DIRECTED TO DO SO BY A SUPPORT AGENT YOU TRUST*

The LogMeIn Resolve mobile app by GoTo allows support agents to troubleshoot a problem you are having on your device.

How to use:
1. Install the app
2. Launch the app
3. Enter the Support Key given to you by your support agent
4. Allow your trusted support agent to connect to your device

Features:
• Chat with your support agent
• Share your screen live with your support agent

LogMeIn Resolve uses Accessibility service in order to provide full remote control of this device during a LogMeIn Resolve session. LogMeIn Resolve does not track or control any action or behaviour through this service outside of a LogMeIn Resolve session.

This is a secure support app but should only be used with a trusted agent.

Updated on

Oct 13, 2026

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.

No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Location
Data is encrypted in transit

Ratings and reviews

295 reviews

Igor Krymgand

December 30, 2022

!!!! NOT DOWNLOAD !!!! UNDER ANY CIRCUMSTANCES DO NOT DOWNLOAD. Used for SCAMS. RED FLAG: IF THE AGENT ASKS FOR FULL CONTROL OF YOUR PHONE. I almost believed I talked with a Lufthansa agent, after I couldn't check-in to my flight. Not sure if the developers are the scammers, or if the scammers use this independently. In any case, don't download and be aware!

87 people found this review helpful

Jennifer King

August 28, 2023

I called fitbit for customer support and the "agent" asked me to download this app to help set up the account. Well before long he was asking me to go on amazon and purchase a gift card. Very scary experience and I'm still wondering what kind of information this scammer could have accessed. Beware of anyone asking you to download this app.

59 people found this review helpful

GoTo Group, Inc.

August 29, 2023

We are truly sorry to hear about your negative experience. Our app is designed to provide remote access for legitimate purposes and misuse by scammers is disheartening. We condemn such behavior and are constantly working on enhancing security measures to prevent misuse. Your feedback is crucial in our efforts to improve - mobilefeedback@goto.com.

Jeremy Harris

April 11, 2024

As a support agent who uses the software at our tech support firm, we use the desktop version. I'm leaving a review on the mobile version to tell people, if you're reading people's negative reviews about the app calling it a scam, they got socially engineered. They're mad. And they're taking it out on a legitimate support app because they don't want to admit they were fooled. If you called a legitimate support center and they use this, it's legit.

36 people found this review helpful

GoTo Group, Inc.

April 12, 2024

Thanks Jeremy for the positive review! It's comforting to hear from someone who understands the predicament we're in with scammers. Regardless, we have made a lot of changes lately and we've seen a massive reduction in scam activity. We plan on keeping it that way.

What’s new

What's new:
• Screen blanking for unattended sessions: your technician can darken the device's screen while working remotely, so people nearby can't see what's being done.
• Compatibility improvements for newer Android devices.
• Bug fixes and stability improvements.

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PEGI 3

Users Interact

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