
Sam Peach-Barnes
Would get 0 stars if I could. Ever since it's been released there's been constant issues, just like others, simply logging in seems to be this apps biggest issue. Slow, buggy, logs crashes out, and limited functionality anyway. You'd have thought an organisation with the resources available Natwest has could come up with something that was at least workable. Take up of this app in my organisation has been so low because of how poor it is.
4 people found this review helpful

Semiu Salawu
This has to be the worst financial app ever. No way to see transactions (even for transactions made over 10 days ago) both in the app and online. You try logging in to the website, it tells you a login notification has been sent to the app, I checked both NatWest and clearspend apps, there were no notifications to approve. I changed to password login, took over 10 mins for the auth code to arrive. Everytime I have to call to check if a payment has reflected so what's the point of the app.
5 people found this review helpful
National Westminster Bank Public Limited Company
February 25, 2021
We apologise for any problems you're experiencing. If you could contact us at corporateproductteam@natwest.com we can get this investigated for you to see what is going on.

Andy
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Since the latest update the transaction list doesn't show me my pending transactions, I get a notification on my phone but I still would like to see up to date information in the app! It would also be useful if I could edit the transaction type rather than you guessing what type of transaction it is. Please sort this out NatWest! Maybe have a chat with literally any big credit card company to see how they make their apps work!
9 people found this review helpful
National Westminster Bank Public Limited Company
October 27, 2022
Thank you for sharing your feedback. This item has now been addressed in our latest update.