2,34K reviews
Content rating
PEGI 3
100K+
Downloads
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About this app

With the Direct Line app you can manage your car or home insurance 24/7, track renewals and get help. We're on it.

We've packed the Direct Line app with features to make managing your insurance easier. Access your policy details, car insurance documents and get support, securely and conveniently on the go.

Check and manage your cover
Access your policy details anytime. You can also make changes to your cover in the app with no need to call.

Track your renewals
Stay on top of your renewal dates for car, home and pet policies all in one place.

Your policy documents
Get your motor policy documents and insurance certificates quickly with the app.

Review saved quotes
View all your Direct Line quotes in one place for easy comparison.

Help and support
Ask our Virtual Assistant a question, send us a WhatsApp or call us if needed.

Fast and secure sign-in
Set up face or fingerprint ID on your phone for speedy sign-in.

Quickly access your insurance policy
Add your car, home or pet policies to your Google wallet for quick access to your details.

Your car details in one place
See information about your vehicle in our new car overview feature. Turn on notifications to get reminders when your MOT and tax is due. Only available for Motor policyholders.

Get the latest petrol and diesel prices
Get notified of fuel prices each week. Only available for Motor policyholders.

We're committed to introducing new features to help simplify your insurance. Make sure you keep your app updated for the best experience.
Insurance in your hands. 24/7
Updated on
29 Oct 2026

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region and age. The developer provided this information and may update it over time.
  • No data shared with third parties
    Learn more about how developers declare sharing
  • No data collected
    Learn more about how developers declare collection
  • Data is encrypted in transit
  • You can request that data be deleted

Ratings and reviews

2,3K reviews
Anna McKay
16 November 2024
You can't link directly to your policy from within the app, which is a definite minus; if you can with a banking app or the RAC app, why can't you with this? Once you're in the app it is well laid out and easy to navigate. You can easily access your policy documents, and seem to have the ability to change policy details and bank details, although that does take you out of the app to a browser. App itself 4-5 stars, getting set up 1-2 stars. Worth it if you can keep your temper during setup.
16 people found this review helpful
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Direct Line Insurance Group Limited
25 November 2024
We're always looking for new ways to improve our app and we appreciate the feedback. Thanks for the review. Dan
Paul Pepper
03 August 2025
been with Direct Line quite a few years and have had excellent service. Had three accidents where people have hit me, each time the car 🚗 comes back as new. They have always kept me up-to-date with the work that was being carried out. Also had a lovely courtesy car every time. I have full European cover. Maybe a bit expensive, but you don't get anything for nothing. I certainly will always recommend direct line.
24 people found this review helpful
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Direct Line Insurance Group Limited
07 August 2025
Hi Paul. We're pleased to hear you've had a positive experience each time with your car. Thank you for your kind words and recommendation. Nathan
Mark McKenzie
25 July 2026
Despite making costly changes to my policy they don't appear in the app or documents and you can't speak to anyone to sort it out. EDIT: The changes to my policy did appear on the app later that night but the documents took until the next morning to become available. Not as quick as one would like.
1 person found this review helpful
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Direct Line Insurance Group Limited
25 July 2026
This doesn't seem right and we want to take a closer look at this for you, Mark. Please get in touch with our Facebook team on the link below. Kirsty m.me/directlineuk

What's new

We've been working on some updates to improve your app experience, including a few small changes in the background to keep things running smoothly.