myPhonak

139K reviews
Content rating
PEGI 3
1M+
Downloads
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About this app

The new myPhonak comes with improved functionality and a new design to make your hearing experience as seamless and as tailored to your needs as possible. myPhonak provides you access to enhanced hearing controls and personalization options for your Phonak hearing aid(s) in addition to tracking your health data*.

The Remote Control enables you to easily make changes to your hearing aid(s) to suit your personal preferences for various listening situations. You can easily adjust the volume and various hearing aid features (e.g., noise reduction and microphone directionality) or select pre-defined programs according to the different listening situation you are in. Additionally, you can make quick adjustments to the pitch of the sound in the equalizer by using the presets (default, comfort, clarity, softer, etc.) or more personalized adjustments using the sliders (bass, middle, treble).

The Remote Support allows you to meet with your hearing care professional through a live video call and have your hearing aids adjusted remotely. (by appointment)

Numerous functions are available within the Health section such as Steps* and Wearing time*, including Optional goal setting*, Activity levels*, Heart rate tracking**, Distance walked and ran***.

* Available on Paradise Rechargeable, Audéo Fit, Lumity and Infinio devices
** Available on Audéo Fit only
***Available on Audéo Fit , Lumity and Infinio devices

Finally, myPhonak allows for configuration of Tap Control, setting up cleaning reminders and provides additional information, such as battery level and status of connected hearing aids and accessories.

Hearing aid compatibility:
myPhonak is compatible with Phonak hearing aids with Bluetooth® connectivity.

myPhonak can be used with:
• Phonak Audéo™ E (EON) Sphere
• Phonak Audéo™ E (EON)
• Phonak CROS E (EON)
• Phonak Naída™ L-M
• Phonak Virto™ I (Infinio)
• Phonak Audéo™ I (Infinio)
• Phonak CROS™ I (Infinio)
• Phonak Sky™ L (Lumity)
• Phonak Naída™ L (Lumity)
• Phonak Terra™+
• Phonak CROS™ L (Lumity)
• Phonak Audéo Fit™ (Lumity)
• Phonak Slim™ L (Lumity)
• Phonak Audéo™ L (Lumity)
• Phonak Audéo Life™ (Lumity)
• Phonak CROS™ P (Paradise)
• Phonak Audéo Fit™ (Paradise)
• Phonak Audéo Life™ (Paradise)
• Phonak Virto™ P-312 (Paradise)
• Phonak Naída™ P (Paradise)
• Phonak Audéo™ P (Paradise)
• Phonak Audéo™ M (Marvel)
• Phonak Bolero™ M (Marvel)
• Phonak Virto™ M-312 (Marvel)
• Phonak Naída™ M-SP (Marvel)
• Phonak Naída™ Link M (Marvel)

Device compatibility:

Google Mobile Services (GMS) certified Android devices supporting Bluetooth 4.2 and Android OS 10.0 or newer. Phones with Bluetooth low energy (BT-LE) capability required.
If you want to check if your smartphone is compatible, please visit our compatibility checker: https://www.phonak.com/en-int/support/compatibility

Please find the Instruction for Use on https://www.phonak.com/en-int/hearing-devices/apps/myphonak.

Android™ is a trademark of Google, Inc.
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Sonova AG is under license.

Always seek the advice of a doctor in addition to using this app and before making any medical decisions.

The app is only available in countries where the compatible hearing instruments have received official approval for distribution.

myPhonak supports integration with Apple Health when connected to a compatible hearing aid such as Phonak Audéo Fit.
Personalized hearing experience and health data tracking
Updated on
28 Sept 2026

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region and age. The developer provided this information and may update it over time.
  • No data shared with third parties
    Learn more about how developers declare sharing
  • This app may collect these data types
    Health and fitness, App activity and 2 others
  • Data is encrypted in transit
  • You can request that data be deleted

Ratings and reviews

135K reviews
Bernard Lovegrove
30 March 2023
Only useful on the rare occasions that it will connect. Even then, the connection is clumsy rendering it a waste of time when a quick adjustment eg. reducing the volume on one side only is required. Even though the aids have been in for repair on more than one occasion, they will not pair with my phone even although the app does find them. Not sure if the app or the aids are at fault but one of them is clearly not fit for purpose.
26 people found this review helpful
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Sonova AG
31 March 2023
Dear Bernard, pairing your hearing aids with the app is independent from the pairing to smartphone for streaming audio and phone calls. Please check out this FAQ to see how to pair and connect your hearing aids to Android™ smartphone: https://product-support.phonak.com/s/article/Connecting-Phonak-hearing-aid-to-an-Android-smartphone?language=en_US
Tony Frend
12 July 2024
Since the last update, the wear time statistics are very unreliable. For example, the app reports 14 h for the right aid and 1 min for the left aid, despite both aids being worn for the same time. Otherwise the overall design of the app is an improvement on the last version. One feature that would be useful (if technically possible) would be to be able to turn off or reboot the devices via the myPhonak app. This would save wear and tear on the physical buttons on the devices.
21 people found this review helpful
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Sonova AG
13 July 2022
The Current Wearing time (in dashboard and daily view) are updated every minute. The sound environments (Calm environments, Noisy environments, Music and Streaming) are updated hourly and the daily graph is updated when taking hearing aids out of the charger. What happens after you reboot your hearing aids?
Alan Fryar
28 November 2023
Very poor app. Every morning when I switch on my hearing aids I am connected automatically to my phone using Bluetooth. However, if I want to use anything provided by the app, the only way for the app to connect to the hearing aids is for me to reboot my phone. Always fails otherwise. Rebooting my phone, sometimes more than once a day is a bloody nuisance.
38 people found this review helpful
Did you find this helpful?
Sonova AG
30 November 2023
We're sorry for the inconvenience. Ensure your phone is updated, and if issues persist, contact support atapps@sonova.com. We appreciate your patience and feedback.

What's new

New and improved functions:
• Bug fixes and improvements

Thank you for using myPhonak!

App support

About the developer
Sonova AG
apps@sonova.com
Laubisrütistrasse 28 8712 Stäfa Switzerland
+41 58 928 01 01
EU medical device information
myPhonak (SRN: CH-MF-000015958)
Sonova AG
Laubisrütistrasse 28, CH-8712 STÄFA, SWITZERLAND
UDI-DI: 07613389APPSND

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