Hi, we sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us with the error screenshot on: +234 20 1 2808822, +234 700 2255 822 or +234 800 2255 822, mail; cfc@ubagroup.com, message UBAGroup on Facebook and UBACARES on X(Twitter). Thank you.