
Alex Lee
Bugs with app and platform I'm using wellhub in the UK, and I have never been able to check-in to Gym Group gyms. I have been shown a video of how to fill in a form for Gym Group in the app but it never works and I can never check-in. I also once checked-in to a 24/7 gym, but I couldn't enter since it was outside the gym's staffed hours. I wish the app told me this, as I wasted a day's check-in quota since no one let me in the gym. This app and Wellhub needs some serious improvements.
Hi Alex, thank you for sharing this feedback. We’re sorry for the technical and access issues you've faced. Regarding The Gym Group, we want to investigate why the integration form is failing for you. Please contact us here: https://helpcenter.gympass.com/en-gb/contact so we can review your case and sort this out for you.