CAINIAO - 讓集運更簡單

Name: CAINIAO - 讓集運更簡單
Availability: InStock
Rating: 1.52173912525177 (7044 reviews)
Author: 菜鳥

菜鳥

Contains ads

7.04K reviews

PEGI 3

1M+

Downloads

PEGI 3

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About this app

CAINIAO APP is developed by Cainiao Network, a subsidiary of Alibaba, and supports cross-border mailing of package orders from large online shopping platforms such as Taobao, Tmall, Pinduoduo, and JD.com.
Consolidate shipments anytime, anywhere and manage cross-border online shopping packages at a glance! Covering the markets of Hong Kong, Singapore, Malaysia and Australia, including air and sea transportation routes from mainland China to Hong Kong, Singapore, Malaysia and Macao.
• Worry-free consolidation and transportation—buy Taobao products as much as you want, cross-platform online shopping is hassle-free
• Convenient and fast—automatically import Taobao and Tmall orders
• Compensation for late arrivals - Compensation for overtime commitment
• Compensation for lost and damaged packages—coverage for lost and damaged packages
• Station pick-up—In some countries and regions, in-station pickup related functions are provided

Shipping from China to the World - The Top Choice for Overseas Chinese

Updated on

Oct 26, 2026

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.

This app may share these data types with third parties
Personal info and Financial info
This app may collect these data types
Personal info, Financial info, and App activity
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

6.93K reviews

Tiffany Li

July 5, 2026

Can't receive the ID verification code login, and My package keeps being incorrectly classified as 'Sensitive Goods,' even though it does not contain any liquids, electronics, or magnets. the customer service is completely useless, classified my package as sensitive goods without checking.

26 people found this review helpful

C Z

July 29, 2026

This app has gotten a lot worse since they started using AI customer service. I can still reach a person but it takes several rounds of the AI not understanding what I'm saying. I never felt this frustrated when I was using Cainiao two years ago.

9 people found this review helpful

Xagath

July 3, 2026

Very horrendous app and of course it's from China. I pick west then it shipped to east for no reason and now i can't even get my package. Service was terrible, not only are the agents useless, i can't even understand what they saying most of the time. Waste both my money and my time. App is buggy and can ruined your whole experience. Fix your app pls. Highly recommend you to avoid it as much as possible.

49 people found this review helpful