Co-operative Bank BusinessHelp

168 reviews
Content rating
PEGI 3
50K+
Downloads
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About this app

With The Co-operative Bank Business Help secure messaging app, you can send
messages to our dedicated customer support advisors wherever and whenever it
suits you.
Because messages are encrypted and private you can send confidential information,
ask any question so you can get the right help for your business banking questions.
You will identify yourself the first time you use the app or if you change device or
PIN. This could include being asked to scan an identity document and undertake a
facial recognition check.

Key features

 Get help with your business banking queries
 Chat with our dedicated customer support advisors
 Send/Receive messages, photos, videos, files to get help with business
banking wherever and whenever it suits you

Who's it for?

The Co-operative Bank Business Help app is for Co-operative Bank business
banking customers. 

What can I do?

You can use the app for help with your servicing queries including:

 online banking support
 security tokens set ups
 card queries
 transaction queries
Message our dedicated support team for help with your business banking.
Updated on
May 7, 2026

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
  • This app may share these data types with third parties
    Personal info, Financial info and 4 others
  • This app may collect these data types
    Personal info, Financial info and 6 others
  • Data is encrypted in transit
  • You can request that data be deleted

Ratings and reviews

168 reviews
Angela Hutchinson
January 13, 2026
So I've used this app to chat a couple of times First time, brilliant. They were helpful, sorted out the problem and went over & above to ensure that everything was alright Second time however was awful. I must have caught them on a bad day as they were curt, obstructive and not at all helpful. It may be a good app, but it depends who you get to chat to as to whether you get any help I'm a new business customer, & I've found out very quickly that this bank is extremely difficult to deal with 😞
1 person found this review helpful
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The Co-operative Bank UK
January 15, 2026
Hi Angela. I'm sorry to hear of the experience you had with the app. Thanks for your feedback. - Cathie
Robert Masding
December 21, 2025
I was annoyed to be "invited" to participate. normally an invitation is optional. only to find it is compulsory. such an invitation should have been accompanied by a better explanation of the requirements and justification thereof. I don't take texts seriously. an email would have been a far better choice in my opinion. also I have no idea how to proceed at this point. I have just seen the word post in tiny letters at the top. perhaps that will do?
1 person found this review helpful
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The Co-operative Bank UK
December 21, 2025
Hi Robert, our Business Banking team would be happy to help assist further on 03457 213 213, Monday to Friday 8am to 6pm and Saturday 9am to 12 noon. - Chris
David Smith
June 6, 2026
Despite multiple attempts, the app froze during the sign up process, so will try to get help and support via good old 20th century telephone instead.
1 person found this review helpful
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The Co-operative Bank UK
June 7, 2026
Hi David, we're sorry to hear that. We are here to help on 03457 213 213, Monday to Friday 8am to 6pm and Saturday 9am to 12 midday. - Chris