
Lina Bokth
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Cannot even registered. I've just given up now. It keeps saying try again later. I haven't got time to try again over and over. Also needs all your card details - is this even secure? An international bank to force you to use an app to gain access to benefits, but the app doesn't even work. Terrible. I wish I could give it zero. Denying me my benefits and wasting my time.
15 people found this review helpful
DragonPass Company Limited
July 12, 2023
Hello, thank you for your feedback. We would like to sincerely apologise for any inconvenience caused while you were trying to register on the Mastercard Travel Pass app. We would like to invite you to register again. Please do not hesitate to reach out to your issuing bank if you encounter any issues or have any further questions. Many thanks

Arjan Schimmel
The app will not open. At all. After installing and launching it, there is an instant message that the connection timed out. Every other app connects just fine. Dragonpass seems to have a canned response to all other people who complain about this that they should re-register. How is it possible to do that when it is not possible to register at all, as you would need to open the app for that?
15 people found this review helpful
DragonPass Company Limited
July 14, 2023
Hello, thank you for your feedback. We would like to sincerely apologise for any inconvenience caused while you were trying to use the Mastercard Travel Pass app. We would like to invite you to try and use the app again. Please do not hesitate to reach out to your issuing bank if you encounter any issues or have any further questions. Many thanks

Gaci Gora
There is no option in the app to provide feedback. We found it unfair that when your 3 month lounge access credit expires, you are left with paused access to the lounges unless you spend a minimum of 1 dollar internationally.Your account should default to a minimum of 1 complimentary accsss. I have multiple cards that give me access to the lounges and all have paused membership access. I haven't travelled for 3 months and my cards are not enabled for online transactions for added security.
1 person found this review helpful