
Allison tatton
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System works OK for our general store. Customer support however sucks royally. Week of trying to get customer support found out that it was coming out of the UK. I'm in Canada and system training talks UK. Cash drawer sent does not take Canadian bills. Was told slots were adjustable. Nope. New cash drawer won't fire on sale. Was hooked up as instructed. Tech treated me like a moron. Scanner malfunctions constantly. Had to learn by trial and error. I'd write more but only allowed 500 letters
6 people found this review helpful
Hi Allison,
Thank you for the share, I am sorry to note the issues you have experienced. Our customer support hub for Canada is actually based in Florida, although our UK and Australian teams do assist during busy periods.
I have located your account and have made arrangements for your implementation manager to reach out urgently.
Thanks again.

Luis Garcia
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I reinstalled it and now all i get is a white screen. So basically this is now a flashlight app. When it was working there two huge banners at the top which no matter how hard I tried to dismiss always came back. Choosing a category now takes twice as long as originally as the menu disappears between selection. Don't bother contacting the email in the contact section either as it is not monitored you only get support via the app which no longer works!
16 people found this review helpful
Hi Luis, Thank you for taking the time to post your review, we're sorry to have experienced issues using our solution. If you are still experiencing issues, please come back to us with your account details via customer.experience@eposnow.com and we'll arrange for a member of our team to reach out. Thanks for the share. Epos Now CX

Spade Espada
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This company sucks! Hardware uses Android 6 They lock you in for a year and then refuse to let out of the contract. Once in the contract everything thing is an extra monthly payment. You have to manually input your inventory. They don't have to even offer a basic database of UPC and/ or SKU numbers. You have to input the number then tell them everything, what it is, name, size, description... Don't do business w these people. THEY ARE THEIVES!
10 people found this review helpful
Thank you for taking the time to post your review.
We are constantly reviewing our product and offering so we can provide the very best user experience, so will make sure your comments are shared with our development teams for consideration.
Please confirm your a/c details via complaintsandsocial@eposnow.com and we'd be glad to keep you updated.