
Dean Hampton
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I've used dozens of airline apps throughout my travels, and this is easily the worst one. Ran into errors when trying to create an account. The flight time did not update within the app even when our flight was delayed. The gate was not listed in the app, we had to find it within the airport screens like it's 2005 still. We were also told the boarding pass within the app was not usable, we still had to print our pass. This level of functionality is unacceptable. The app may as well not exist.
13 people found this review helpful

Dmitry Yamaikin
Suddenly, instead of the boarding pass there's a YOU NEED TO UPDATE TO USE THE APP. The most horrible UX ever. Seriously, what's wrong with you, devs? This is a single feature that absolutely must always work, be it bottom of the ocean, open space, thunderstorm on Jupiter, no connectivity or 1% power left. All other features are not pressing and might not work under circumstances, but the boarding pass must always be there for you once obtained.
12 people found this review helpful

James Clark
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This app is truly awful. I created and recreated a password several times but my login was rejected with both email and ID. Using without login was slightly better, but as my flight was cancelled and reorganised over two legs the following day, the app couldn't cope and just hung. Along with the useless chat bot and missing overnight hotel link, Finnair have really excelled for me.
9 people found this review helpful