Heathrow Express
star
894 reviews
PEGI 3
info
100K+
Downloads
PEGI 3
Learn more
About this app
The new improved Heathrow Express app has some great features and benefits to help make planning and booking your trip quick and easy.
Personalized experience – Create an account and login to activate all the features of the app. Including presenting your travel day information with your tickets along with live train times on your home screen.
Live train times – In addition to the scheduled times and service information, you will now be able to see live train times on the day you travel, making your trip planning even easier.
Accessing tickets – Your tickets can easily be accessed and managed in one place on the app, allowing you to view upcoming tickets for travel and manage past tickets.
Manage your account – With all your details in one place, including payment options, personal details, and currency settings it’s easy to create and manage your experience how you want it.
Personalized experience – Create an account and login to activate all the features of the app. Including presenting your travel day information with your tickets along with live train times on your home screen.
Live train times – In addition to the scheduled times and service information, you will now be able to see live train times on the day you travel, making your trip planning even easier.
Accessing tickets – Your tickets can easily be accessed and managed in one place on the app, allowing you to view upcoming tickets for travel and manage past tickets.
Manage your account – With all your details in one place, including payment options, personal details, and currency settings it’s easy to create and manage your experience how you want it.
The new improved Heathrow Express app
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
Ratings and reviews
875 reviews
Padmal
- Flag inappropriate
August 1, 2022
Okay. This app is crazy and super buggy. It has a very nice user interface; but what's the point when it's not working? I booked a ticket from Heathrow to Paddington station and I had to close and reopen the app several times to get the booking completed. When I try to find the return ticket, it doesn't show the ticket in active tickets. Luckily I got the good old emails and used that PDF as my return ticket. Be very careful. Have the tickets emailed to you without depending on the app.
14 people found this review helpful
George Karby
- Flag inappropriate
May 4, 2022
This app along with the website itself is terrible, I made a new account so I could easily access my ticket but everytime I go to lot in it says incorrect credentials or bad credentials, I changed my password multiple times and still it says the same thing and does not let me log in! If I could rate this 0 stars then I would but unfortunately had to select a star, useless! 🙄
3 people found this review helpful
Kat Piechcik
- Flag inappropriate
September 5, 2026
Bought tickets for 3 people for Heathrow Express plus metro, spend over £90 and tickets were unavayo pock up at the mashine, Heayhrow Express employe wasn't able to colect them too he sold us new tickets.told us to wait 2 days and ask foe refund as refund option at the app wasn't avaliable at that time. e-form asking for ticket number and we don't have it as we couldn't colect this asnd refund was rejected. we paied twice! no cutomer service number nothing,.just silly e-form. Avoid !
Heathrow Express - Developer Account
October 7, 2026
Thank you for taking the time to provide a detailed description of the issue. We'd like to look into this further and assist you directly. Please contact our Customer Centre via https://www.heathrowexpress.com/contact-us and our team will be happy to investigate and help resolve the problem.
What’s new
Planning your trips just got smarter!
You can now seamlessly add your journeys to your favorite calendar app, helping you stay organized and never miss a step in your travels.
Stay on top of your tickets!
With new push notifications, you’ll receive timely reminders and updates about your tickets, so you’re always prepared and ready for your journey.
Improved performance and stability
We’ve resolved minor glitches and enhanced overall app stability for a smoother experience.
You can now seamlessly add your journeys to your favorite calendar app, helping you stay organized and never miss a step in your travels.
Stay on top of your tickets!
With new push notifications, you’ll receive timely reminders and updates about your tickets, so you’re always prepared and ready for your journey.
Improved performance and stability
We’ve resolved minor glitches and enhanced overall app stability for a smoother experience.
PEGI 3
Learn moreApp support
phone
Phone number
+443456001515
About the developer
HEATHROW EXPRESS OPERATING COMPANY LIMITED
bruce.morrissey@heathrow.com
The Compass Centre
Nelson Road, Heathrow Airport
HOUNSLOW
TW6 2GW
United Kingdom
+44 7808 116109