
Ian Hughes
Utter bewilderment! Make a list of bits, go to warehouse, find items, scan with phone, go to checkout. No, it doesn't work, at all! Open a wish list, every time I add an item to my wishlist, the only way I can add another item the app removes the item I just added! Is it the 'heart', plus quantity, or 'basket'? Useless! Frustrating! Too many extraneous options, instead of just focusing on the actual wishlist.
59 people found this review helpful

A Google user
Suffers from a range of technical issues, website has issue with traffic and errors are unhelpful. It will not tell you items are out of stock/unavailable for delivery (it will in fact say in stock), it instead starts taking items out you cart at the checkout. It will also swap between refusing my postcode for deliveries and allowing it. Finally falls down on some of the most simple UX/UI rules. I didn't think you could fail on a shopping app, yet here we are.
24 people found this review helpful

Salvatore Maraniello
Worst customer service experience ever, do not purchase online! I ordered a coffee table and some plates. They were put together in a large box. The plates only had a couple of layers of protective paper and, of course, they arrived in a million pieces. Getting a refund was extra hard, which you would not expect from a company like IKEA. When you try reporting the issue, it forwards you to a chat, but it won't allow you to raise your claim in the evenings.
10 people found this review helpful