
Chris Myers
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Periodically, the device stops extending, i dont know why it happens. I find myself reinstalling the app, setting up again which always takes many attempts to work. In the endn I'm never convinced I'm doing it right, it's really not intuitive for me. Customer services were helpful once but expect me to pay 80-90 quid for a service contract....joke the behaviour of the app and the device were a bit confusing during setup, but it did setup and it appears to be doing what I hoped.
8 people found this review helpful

A Google user
The extender had a white connection. Nothing at home changed, then it went to red. I moved it and set up again. The connection went white, then off completely. Tried to update the firmware but can't because the extender doesn't connect. The app regularly freezes, crashes etc. Not simple to use. My home Internet is working fine.
2 people found this review helpful

A Google user
Last update appears to have completey removed all ability to login, even after reinstall. App constantly fails to recognise my credentials including fingerprint - that's if you can get it to open the option. Additionally, once a user name is entered, you can't change it; the app locks it in place. Infuriatingly, Netgear have no interest in offering support for this frankly shoddily implemented app unless you are prepared to pay. Thoroughly disappointed.
11 people found this review helpful