Zoom by Ocado | Food Delivery

1.28K reviews
Content rating
PEGI 3
100K+
Downloads
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About this app

Need groceries, like, right now? Try Zoom by Ocado and get all your fave groceries delivered in under 60 minutes. (Parts of East and West London only.)*

Download the app today, shop from your phone and we’ll be with you in no time. Welcome to the easy life. Because everything’s better faster. Ok not everything. But grocery shopping? Abso-zoomin-lutely.

GET EVERYTHING YOU WANT
•You’ll find thousands and thousands of products to choose from. Including the best from M&S, Ocado and all the brands you love.
•Need fresh fruit & veg? We’ve got you. Dinner for tonight? Done. Emergency cleaning supplies? Boom.
•Plus there’s Meal Deals, snacks, drinks, alcohol**, health & beauty products, baby products, the lot. All just a few clicks away.

EXACTLY WHEN YOU WANT IT
•Get your food shop zoomed to your door in under 60 mins, or for later that day at a time that suits you.
•No more supermarket queues, no more last-minute dashes to the shops. Just Zoom it and let the shops dash to you.

FOOD SHOP YOUR WAY
•Use us for your big shops, little shops or just a cheeky top-up. Whatever tickles your pickle (we sell pickles too btw).

M&S FAVES
•Did we mention M&S? Well, we’re the only place you can get your M&S Food shop delivered right to your door in under an hour. Nuff said.

NO FUSS
•Minimum spend is just £15, delivery starts at £1.49p and that’s it.

AWESOME DEALS & VOUCHERS
•Love a good bargain? Download the Zoom by Ocado App and every week you’ll find tons of great deals and promotions.
•Plus, keep your eyes peeled for a whole host of personalised app-only offers in the ‘Your vouchers’ section when you check out.

DELIVERY GUARANTEE
•We’re serious about getting your groceries delivered to you in 60 mins or less. If we’re more than 5 mins late, we’ll refund your delivery fee.

HOW TO PAY
•We accept all major credit and debit cards plus PayPal.

SHOPPED WITH OCADO BEFORE?
•Just log in with your Ocado email and password. You’ll even be able to see your Ocado favourites on Zoom.

* Zoom by Ocado is currently available in selected areas of London, including:-
West London: Hammersmith, Ealing, Acton, Kew, Shepherd's Bush, Chiswick, Brentford, West Kensington and West Ealing.
East London: Hackney, Bethnal Green, Whitechapel, Wapping, Limehouse, Mile End, Bow, Stratford, Upton Park, West Ham, Beckton, North Woolwich, Silverton, Poplar, Isle of Dogs and Canary Wharf, Newington Green, Highbury, Green Lanes, Stoke Newington, Stamford Hill, South Tottenham, Leytonstone, Walthamstow, and South Woodford.

** Beer, wine and spirits. Must be over 18 to purchase. Please drink responsibly.
Fresh groceries, snacks & essentials delivered fast.
Updated on
Oct 28, 2026

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
  • This app may share these data types with third parties
    Location, Personal info and 5 others
  • This app may collect these data types
    Personal info, Financial info and 4 others
  • Data is encrypted in transit
  • You can request that data be deleted

Ratings and reviews

1.23K reviews
Andrew L
May 16, 2026
The choice on offer is pretty good, but the app itself is a buggy mess. Frequently it simply won't register button presses, requiring you to close and reopen the app as you can't navigate the menu. The delivery tracker also doesn't work. First off, it starts showing the entire world map, so you have to zoom in each time. But it's pointless anyway as it simply shows the driver as still being at the start location. If they sorted out these annoying bugs it would probably be pretty good
3 people found this review helpful
Did you find this helpful?
Ocado Retail Ltd
May 16, 2026
Hello thank you for your feedback. We are sorry to hear about the issues you are experiencing with the app, we'd like to look into this for you. Please contact our customer hub team. If there is anything else we can help with, feel free to reach out.
Joanna Bartocha
October 2, 2021
The app itself is working properly and I have no issues with it. Unfortunately everything else is bad, ever since the delivery company changed I have lot of problems. Delays, missing items, missing whole bags, order super late, order missing or cancelled altogether. Customer service is trying it's best but they don't even have a phone number to call if something is going on. Horrible!
78 people found this review helpful
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Jamie Hayes
January 28, 2024
Terrible. Half the order missing first time I used it. Ordered items for cupboard, freezer and fridge. Anything for the fridge not delivered. Missing raspberries, blueberries, yogurts, cheese, ham etc etc etc. Now I have to waste time sorting it out. This is not a unique service. I've never had this with anyone else. This is not a new idea. It's been perfected for years. This is the first time so it's 0% correct deliveries for me. They charged for it all though. They didn't forget that part.
18 people found this review helpful
Did you find this helpful?
Ocado Retail Ltd
February 1, 2024
Hi Jamie, we are really sorry to hear that you were missing items on your order, and that you were charged for these items. For us to look into this further for you, please contact us on one of our social media channels. - Rory

What’s new

We've made some behind-the-scenes tweaks to make shopping on Zoom even easier. Also, we'll now ask for your phone number before checkout, so our drivers can reach you about your delivery. Enjoy!

App support

Phone number
+443456002000
About the developer
OCADO RETAIL LIMITED
web.admin@ocadoretail.com
APOLLO COURT 2 BISHOP SQUARE, HATFIELD BUSINESS PARK HATFIELD AL10 9NE United Kingdom
+44 7385 362210

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