
Claire Coupland
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Worst supermarket app, easily! It's a nightmare to find anything. Example, I just typed in baked crisps, 931 items appear! Anything from crisp linen spray to baking trays. The first bag of crisps to appear weren't baked! Just one example of how it is to use this app constantly. I want to switch from Tesco, but the annoyance of trying to find what you want in this app puts me off! Please add categories to the order of basket. 48 randomly listed items isn't easy to track. All other supermarkets do
291 people found this review helpful

Cat Lawson
The app keeps reloading when you are scrolling through items. I was sent an incorrect item and it seems really difficult to check if it was a replacement or a mistake. I've clicked on the order and then the e-receipt. The e-receipt doesn't load so I can't view it. Getting help seems convoluted and awkward. It feels like it is deliberately difficult to check if you should get a refund.
179 people found this review helpful

Sue
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Great when it works. However, it frequently just "hangs" and refuses to open. I have reported this a number of times but nothing changes. It's becoming very annoying as I then have to use the website when I would much prefer to use the app. UPDATE the app is not fit for purpose! Every time I want to use it now I have to uninstall and reinstall. Come on Sainsbury's, please sort this.
89 people found this review helpful