
Stephen Baxter
Octopus Labs, absolutely useless, for me. It was an absolute ball ache to create a password, because some of the text saying "Must contain" is not displayed. It was the 2nd one down in the must contain menu, turned out it could be two special symbols. I used .# in the end, when I eventually got registered and linked to my account. It kept saying can not read property. So my experience is positively NEGATIVE, there should be a "0". Needless to say, I've uninstalled it

Nigel Pentland
Really disappointed with my experience with this app. When I initially signed up and associated my account it looked very interesting. However, every time I try to access the app subsequently it fails to accept my password. I'm using a password safe and cutting and pasting the password. I then have to go through the password reset to get back in. The app still fails to remember / accept my password. Every time requires a password reset! Basic authentication fail and very frustrating.
24 people found this review helpful

Peitho Anteros
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Password system broken since before 2023! Poor show! The Octopus Energy web site and regular Android app allow all letters and accent combinations, symbols, and numbers, yet it seems this app is artificially restricted, so it is impossible to use the secure password that is set on a user account, or a similarly secure password. One should not have to change their password scheme to a much less secure scheme just to use this labs app. Octopus, sort it out!