UBS MobilePass

651 reviews
Content rating
PEGI 3
100K+
Downloads
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About this app

The UBS MobilePass app enables users to log in to their desktop through multi-factor biometric authentication. UBS MobilePass is a safe, secure solution for logging in that does not rely on passwords or hardware to authenticate access.
App enables users to log in to their desktop using biometric authentication
Updated on
Sep 30, 2026

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
  • No data shared with third parties
    Learn more about how developers declare sharing
  • No data collected
    Learn more about how developers declare collection

Ratings and reviews

645 reviews
Abdul Kayum Kalim
December 5, 2022
Generally it's quite quick to use. But after the latest update the app keeps crashing (even after restarting phone, reinstalling, re-enrolling)! Local UBS IT support said it's a known issue for OnePlus phones and the temp workaround is: remove location permission for MobilePass app or just turn off GPS to make the app work. That did the trick.
11 people found this review helpful
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Bartosz Jankowiak
June 30, 2026
Previous issues finally fixed but with the latest version I often get "No registered authenticator available". This happens directly after the QR code scan. So I must use OTP. Only full reinstallation helps (for a few days and then again). Sadly this happens now every few days (5 times in the last 3 weeks). very annoying
15 people found this review helpful
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Felix L.
January 17, 2023
Per the Service Group, there's a workaround to the highly annoying "Device biometrics have been modified" error. Uninstall, remove all your biometrics (e.g., fingerprints), reinstall, and then add back the biometrics. I did that a few months ago and haven't had the error since! Would be really nice if they updated the error message to point users towards this!
18 people found this review helpful
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What’s new

Bug fixes and performance improvements

App support

Phone number
+447714953118
About the developer
UBS AG
sh-mobile-appstore@ubs.com
Bahnhofstrasse 45 8001 Zürich Switzerland
+1 858-952-8822

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