VYBE by BPI

always invalid user even if you input correct mpin. Even if you try changing mpin after clicking forgot mpin and they give you otp, still invalid user. Customer service for this issue sucks. Cannot get into call.

what an annoying app. I tried using the Forgot MPIN but after inputting the OTP sent to my registered mobile number all I get is the error "Invalid Account*

I would like to express my frustration regarding the ongoing maintenance of the VYBE app during payday. This is the exact time when users need access to their accounts the most, yet the service becomes unavailable. It is very inconvenient and disappointing, especially for people who rely on the app for transactions, payments, and accessing their funds. I hope your team will improve the scheduling of maintenance activities and avoid conducting them during critical periods such as payday.