Support by Sony

11.1K reviews
Content rating
PEGI 3
1M+
Downloads
Screenshot image
Screenshot image
Screenshot image

About this app

- Find support information for your Sony products with Support by Sony
Support by Sony helps you quickly find support information.

- Instant notification about your bookmarked products
Receive important news, software / firmware updates and helpful guides about your products directly to your smartphone.
Find out and receive product support instantly
Updated on
18 Aug 2026

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region and age. The developer provided this information and may update it over time.
  • No data shared with third parties
    Learn more about how developers declare sharing
  • This app may collect these data types
    Financial info, App activity and 3 others
  • Data is encrypted in transit
  • You can request that data be deleted

Ratings and reviews

10.5K reviews
James Ransford
1 June 2026
The 'Import from My Sony' function doesn't work and takes you to a webpage that states "page not found". Any update on when this issue will be fixed? *Edit* Given up hope for this app ever being fixed so uninstalling.
10 people found this review helpful
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A Google user
27 May 2019
Useless. It's difficult to enter the device identity because the requirements are too precise. After a few tries and getting 2 of 3 entered, there's no indication of how to get help. And I keep getting page not found errors - on Sony's own app. My next step is to remove it. I get results from the web site.
63 people found this review helpful
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A Google user
28 March 2020
You have been of absolutely zero help! The playstation network page is completely misleading and I accidentally bought a bundle instead of the full game. I tried filling out your refund form but you only took the item from my purchases and did not give me any of my money back. I tried calling but the offices are closed and there are no alternatives. I was all about Sony but I dont think my next console will be Sony anymore. It's sad and I want my money or my purchase back.
11 people found this review helpful
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What's new

Performance improvements and bug fixes.