Fuse Energy

I changed my supplier in June 2025 because the one I was with was far too expensive. Though I had been with them for 25 yrs. Fuse is by far the best . Always easy to get help via the app if I have a concern for anything . Unlike the one before, waiting on the phone for upto an hour and then getting cut off when connected. They suggest the best tariff and explain why that choice. Definitely the best supplier 😊

The app's definitely got better over the last few versions. Most things work as intended including the notifications which are most certainly fixed! I'm finding them slightly intrusive recently tbh. In-app chat is a fairly good AI with some annoying limitations but has the option to pass you to a human if needed. I'd like to strongly suggest adding pinch to zoom on images. Seeing as most are photos of meters, it's highly frustrating not to be able to read an image that you provided yourself!

Brilliant AI conversations, really professional, simple to navigate app...recently had chat conversations with Aleena...she was brilliantly efficient, patient and attentive...really pleasant experience. The AI chat responses are extremely helpful. Been with Fuse for 8 months, still more than happy to recommend them. The app is well designed and provides useful information.