
Ben Scott
Terrible. I've downloaded, tried to login with membership credentials and it asks me to register. I try to register and it says an error has occured. I can login to the rewards website with no issues. I phone the number in the app, am told it's the wrong number, second person, puts me through to a third number with no options for rewards or apps. Not a Premier experience in any way shape or form.
79 people found this review helpful
National Westminster Bank Public Limited Company
July 9, 2020
Hi Ben Scott, your Rewards login credentials are different to the Membership Services login, so in order to get access to the app, you’ll need to register with Membership Services first.
Visit https://membershipbenefits.natwest.com and click "Register now" on the homepage to register. For further help, email us membershipservicesapp@cxloyalty.com

A Google user
- Flag inappropriate
- Show review history
Garbage. The sign in doesn't work. Tried to sign in, tells me my details are not recognised. Same with password reset. Then tried to sign up, it tells me these details are already registered! Make your mind up! And no, I am not using my online banking login. My rewards login works just fine on your website. I work in IT, the fact you have two separate logins for banking and rewards, plus different methods for logging in via the website and the app tells me your back end architecture is a mess.
25 people found this review helpful
National Westminster Bank Public Limited Company
November 15, 2019
Hi Alan. Sorry to hear of that you couldn't log into the app. We'd love to help you work out what went wrong. Often we find that members are using their banking app username and password and not the membership services username and password. If that doesn't work, please call us on 0345 601 7188, so we can assist.

A Google user
Absolutely useless. Download app, enter log in details, press the sign in button and nothing doesn't even tell you if you have entered wrong details. Let's you register but when you fill out details and press send it tells you already have an account. Go back to app log in page and enter all details. NOTHING. Uninstalled app. Only gave one star because I couldn't leave it blank.
25 people found this review helpful
National Westminster Bank Public Limited Company
November 15, 2019
Hi Grahame. Sorry to hear of that you couldn't log into the app. We'd love to help you work out what went wrong. Often we find that members are using their banking app username and password and not the membership services username and password. If that doesn't work, please call us on 0345 601 7188, so we can assist