57K reviews
Content rating
PEGI 3
1M+
Downloads
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About this app

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The all-new JAL app is here!

A streamlined and simple design, crafted for everyone to understand. Smooth and effortless usability.
The new JAL app is designed to be right by your side, providing a stress-free experience for first-time and frequent travelers alike.

What you need, when you need it—the new JAL app is preparing for takeoff.
With the JAL app, your next trip is just a few taps away. Where will you soar to next?

Please download and experience the new JAL app for yourself.
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■Discover, Plan, and Book — All in One Place.
From discovering travel inspiration and exploring your destination to booking your flights and securing your seat, the JAL app handles it all.

■Visualize Your Journey Before You Fly.
Check inflight menus, meal service timings, and Wi-Fi availability in advance. Visualize your time on board to better enjoy the skies in your own way.

■Real-Time Flight Info, Right in Your Hand.
Everything you need for boarding is available at a glance, including real-time push notifications for gate changes or delays. The app guides you through every step, so you’re always in the know.

■Stay Connected, Even Above the Clouds.
Connecting to inflight Wi-Fi is easier than ever with the JAL app.

■Your Miles and Status, Always Up to Date.
Easily track your Miles, Life Status Points, and the journey to your next tier.
The JAL app has been reborn — always by your side, for every journey.
Updated on
Oct 26, 2026

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
  • This app may share these data types with third parties
    Personal info, App info and performance, and Device or other IDs
  • This app may collect these data types
    App activity
  • Data is encrypted in transit
  • You can request that data be deleted

Ratings and reviews

55.6K reviews
Andrew Cooney
August 7, 2026
Its a bit glitchy. Just tried to book flights on the app - I got all the way through to payment...I went onto my separate bank confirmation tab..went back to JAL app which I had left open...and it took me back to the opening page and I had to start again! Flights were now £150 more expensive, even after clearing cookies and data. Very annoying and expensive. Booked on a main PC in the end.
3 people found this review helpful
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Stuart Hurcomb
April 9, 2026
absolutely garbage of an app. the airline is great and do a great job in person, but the app is useless, doesn't give error messages so you can't tell what details have an issue when entering them and submit to continue at check in and nothing happens, don't know if I have inputted something wrong or what the problem is. overall online/app experience is pathetic and way harder than any other airline I have used. Currently trying to do online checking for return flight and can't FFS!!
4 people found this review helpful
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Simon Richards
May 12, 2024
A very sloooooooooow interface to a sloooow website. Even when logged in with your JAL Mileage Bank account, it won't show my confirmed bookings from LHR, and won't even let you search by e-ticket or itinerary number. Even when you've checked in it won't show the booking information (and when you search for live departures info on Sunday it comes up with no result - because it's trying to show you Saturday flights). It's basically pointless.
5 people found this review helpful
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What’s new

Thank you very much for using the JAL app.
***Ver6.6.2***
- To keep your app secure, we have released an urgent security update. Please update to the latest version as soon as possible.
***Ver6.6.0***
- The in-flight drinks menu for domestic flights can be viewed via the app.
- Fixed minor issues.
***Ver6.5.0***
- The loading screen that appears when the app launches has been updated.
- Fixed minor issues.