
Wren Mandagorn
Awful. Told me I could use my old login details. I can't. Had to reregister. Lost my payment method and can't add it back. I use a friend's PayPal as don't have cards. The interface is also awful and muddled the old version had a simple to use layout with everything quick to find. Please fix ASAP or allow us to use the perfectly fine and much better laid out old app rather than this garbage.
4 people found this review helpful
Go Ahead Group plc
May 19, 2021
Thanks for your review. We recognise it wasn't particularly clear at first how to set up the new app - So we've added a banner at the top of the screen now with instructions for everyone. We'd love to talk more about your other thoughts though. Customer Services can be contacted on info@buses.co.uk

Poppy Lily
Bus times are inaccurate. Multiple times, within 1 minute or the same time, for the same bus are displayed and often, disappear and reappear when the page is refreshed or just don't turn up. It's hard to plan when to get to the bus stop without having to wait for ages due to these inaccuracies. The bus company itself is shoddy, at best, charging some of the highest fares in the country and operating an irregular, unreliable bus service, so it's no surprise that their app is dreadful too.
15 people found this review helpful

nigel herron
Poor implementation as others have mentioned. Ticket purchase is now a worse experience - no PayPal option and as far as I can see, you have to purchase & checkout tickets individually. Previously you could buy multiples of the same or dfferent ticket types and checkout, in bulk once. The overall UI is less user-friendly than previously. Was any customer-research undertaken prior to this rollout? I don't see any discernible reason for making the change, based on customer feedback to date.
15 people found this review helpful
Go Ahead Group plc
May 21, 2021
Thank you for taking the time to review. We have spoken to our Dev team re PayPal, they're investigating whether we can bring this back. We have Googlepay available if that will help you. On the old app, we had feedback that the live bus information was inaccurate and the lack of timetables was an issue for many. This app addresses that feedback