Go North East

Name: Go North East
Availability: InStock
Rating: 4.621262550354004 (3164 reviews)
Author: Go Ahead Group plc

Go Ahead Group plc

3.16K reviews

PEGI 3

100K+

Downloads

PEGI 3

In-app purchases

Learn more

About this app

Our new app has everything you need to get around the North East with Go North East. It’s packed full of everything you’ll need to get mobile on the bus.

Mobile Tickets Purchase mobile tickets securely with a debit/credit card or with Google Pay and show the driver when boarding - no more searching for cash!

Live Departures: Browse and view bus stops on the map, explore upcoming departures, or check out the routes from a stop to see where you could travel next.

Journey Planning: Plan your commute, trip to the shops or night out with friends. It’s now even easier to plan ahead with Go North East.

Timetables: We’ve squeezed all of our routes and timetables into the palm of your hand.

Favourites: You can quickly save your favourite Departure Boards, Timetables and Journeys, with quick access from one convenient menu.

Disruptions: You’ll be able to keep up to date with service changes directly from our disruption feeds inside the app.

As always, we welcome your feedback. You can send it to us via the app.

Making bus travel easy

Updated on

21 Oct 2026

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region and age. The developer provided this information and may update it over time.

This app may share these data types with third parties
Personal info, Financial info and 2 others
This app may collect these data types
Personal info, Photos and videos and Device or other IDs
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

3.11K reviews

Sarah Franey

9 June 2022

It's about as useful as the bus service itself (not very). Tracking inaccurate and often slow to load despite good connection. Frequently fails to process payments due to "unknown error", have now on several occasions had to pay more to buy the ticket on the bus because the app won't let me, no matter how many times I uninstall and reinstall. Could be a good app, if only it worked properly.

27 people found this review helpful

Go Ahead Group plc

14 June 2022

Hi Sarah - thanks for getting in touch. Those issues certainly don't sound right. Our live tracking should update every 10 seconds, so it should give an accurate representation of where the bus is. If you experience any more payment issues, can you please email us at hello@gonortheast.co.uk with the details so we can investigate further?

Charlotte

27 September 2021

Bought the wrong ticket on the app because I was a little confused and the customer service sorted it out straight away even though it was my mistake. Honestly out of all the services I've had to use go north east has not only been reliable, the staff are amazing and moreover the app is reliable and fast and works every time without fail. Love it,

38 people found this review helpful

Go Ahead Group plc

28 September 2021

Hi Char - glad to hear we got you sorted. Thanks for the lovely feedback. If you ever have any suggestions for improvements, please let us know :)

Alex Povey

18 June 2021

It's useful that it shows you the type of bus and how easy it is, however that's about the extent of pros for me. When you select a bus stop to view the next departures, the times are way off. For example, it told me the next bus was in 25 minutes, but luckily due to PDF timetables I knew that it was in 15 minutes. The old app never had these problems and was just easier to use in general.

17 people found this review helpful

Go Ahead Group plc

21 June 2021

Hello - we're sorry to hear that you've experienced some problems with the live tracking. It updates every 10 seconds, so it should be super accurate. If you have any further problems, please e-mail us at hello@gonortheast.co.uk with the details so we can look into it.