
Mary Burrow
Just trying to get this App setup, as we,ve just got the Sky Smart doorbell. Really angry, as we,ve tried for the past 2 hours to log into the App, and it just keeps saying error or oops there was a problem . Tried phoning Sky ,Can,t get through.. Never had any issues with Sky before, but if we can,t get this App sorted, in the next few hours.We,ll be returning this doorbell to Sky , and would like a refund.
12 people found this review helpful
Sky UK Limited
September 4, 2026
Hi, Your feedback helps us improve. If you’d like support, please reach us via the help & support in-app or via Sky.com. Sky Smart Home

kevin gardner
I've never felt I've needed to write a review about an app ever. even when it's been bad. but this is chronic! it takes a eternity to load, by the time it's loaded the person has been and gone at the door, it doesn't pick up half as much as our ring door door did. it constantly logs me out and it has connection issues to the internet. really bad app.
12 people found this review helpful
Sky UK Limited
July 27, 2026
Hi, Your feedback helps us improve. If you’d like support, please reach us via the help & support in-app or via Sky.com. Sky Smart Home

J McKay
Appalling app and doorbell. Avoid it. The doorbell recording is clear but the signal never works. The person is long gone by the time your phone notifies you. Also, now the app constantly logs you out. When you are logged out, you get no notifications. I have the doorbell and a camera set up but might as well not bother. Its a big hassle getting back into the app once it logs you out, so basically the whole set up is a waste of time. I will be ditching it as soon as my insurance term is up.
7 people found this review helpful
Sky UK Limited
July 24, 2026
Hi, Your feedback helps us improve. If you’d like support, please reach us via the help & support in-app or via Sky.com. Sky Smart Home