
Ed H
So far so good. Booked cars in two cities and both were in immaculate condition. No issues with payments or anything like that. I had to extend one journey twice due to traffic and charges were applied correctly. Payment transparency is not the best - I have ended up paying roughly the expected amount, but with all the discounts and additions it is not really clear how! Customer service was totally charming and helpful both times I called them.
2 people found this review helpful

Thomas Forth
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App regularly forgets my Member ID, requiring a long process, usually at an important time, of finding the ID in my emails, re-entering my password, before I am allowed back in the app using my thumbprint. This is now meaning I use the service much less. It hasn't been fixed and I am investigating alternatives. Otherwise a brilliant app and service, but this is not good enough.
1 person found this review helpful

Vladimir Polityko
★★☆☆☆ Pricing is not transparent. The app shows one rental price, but the final cost increases with VAT, mileage charges and other fees. You cannot view a proper trip history, payment details or charge breakdowns in the app and are instead sent to the website. Having to use a website for basic car-sharing features in 2026 is ridiculous. Since Zipcar left the UK there are few alternatives, but this app feels like it belongs in 2015, not 2026.
4 people found this review helpful