8,75K reviews
Content rating
PEGI 3
1M+
Downloads
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About this app

Hoover Wizard is the App that enables you to manage and control all the connected appliances by Hoover. Thanks to an extensive package of extra features created exclusively for the App you will have the opportunity to best benefit from the appliances enlarged functionality.

Hoover Wizard App controls all the connected appliances equipped with Wi-Fi or One Touch technology via compatible mobile devices.

The Hoover connected range includes products for washing (washing machines, washer dryers, tumble dryers and dishwashers) for cooking (ovens, hobs and hoods) and for food conservation (refrigerators).

More information available on www.hooverwizard.com and www.hooveronetouch.com.

If you need support, please contact your local Hoover Customer Service (you can find the references on the official website), or write us: support@candy-hoover.com (**)

- problem details
- product serial number
- model of your smartphone/tablet
- App version
- Operating System version of your smartphone/tablet

(*) Interaction with One Touch products is limited on all smartphones and tablets without NFC technology. However, you can access additional contents, quick links with assistance and manuals.

(**) Service available in Italian and English

Accessibility Statement: https://go.he.services/accessibility/wizard-android
Stay in touch with your Hoover Wizard and One Touch appliances.
Updated on
04 Aug 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region and age. The developer provided this information and may update it over time.
  • This app may share these data types with third parties
    Location, Photos and videos and 2 others
  • This app may collect these data types
    Location, Personal info and 5 others
  • Data is encrypted in transit
  • You can request that data be deleted

Ratings and reviews

8,52K reviews
Andy W
24 August 2026
Tried to use the Hoover Wizard app today — it's the only way to access the 90° setting. Login fails with a error referencing Salesforce (that should never be customer-facing). Support links are unclickable too. Clearly long-standing issue based on other reviews. Either fix the app properly or pull it from the store and tell customers this feature isn't supported anymore. If you're still selling machines with this feature, fix it. It's that simple.
3 people found this review helpful
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Daniel Hammond
06 May 2026
I can't even use the app fully. I log in to the app, select add a machine, connect to machine network then I just get a blank page. I have cleared cache, installed again, tried all usual things, it just times out and says try again. To be fair, it's a washing machine, you turn a dial, press go and let it wash. The app seems pretty bad but I didn't buy the washing machine for the app, luckily.
8 people found this review helpful
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Georgina Growcott
27 February 2022
Useless. Had my washing machine about a year now. When I first installed the app never had any problem using the NFC with the One Touch and worked everytime. Then suddenly I had to update the app and its not worked since. Everytime I use the One Touch my phone bleeps, shows up wait. And then just doesn't do anything. Ive uninstalled the app, tried connecting my washing machine again, but nothing. I've contacted customer service and their just as useless as this app! Very disappointing.
20 people found this review helpful
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Smart Home Haier Europe
01 March 2022
Hi, we are sorry you are disappointed. Can you give us more information? If you explain the problem in more detail, we can figure out what's going on. You can contact us at support.iot@haier-europe.com. Spike

What's new

Improved functionality and fixed errors