
Andy W
Tried to use the Hoover Wizard app today — it's the only way to access the 90° setting. Login fails with a error referencing Salesforce (that should never be customer-facing). Support links are unclickable too. Clearly long-standing issue based on other reviews. Either fix the app properly or pull it from the store and tell customers this feature isn't supported anymore. If you're still selling machines with this feature, fix it. It's that simple.
3 people found this review helpful

Daniel Hammond
I can't even use the app fully. I log in to the app, select add a machine, connect to machine network then I just get a blank page. I have cleared cache, installed again, tried all usual things, it just times out and says try again. To be fair, it's a washing machine, you turn a dial, press go and let it wash. The app seems pretty bad but I didn't buy the washing machine for the app, luckily.
8 people found this review helpful

Georgina Growcott
Useless. Had my washing machine about a year now. When I first installed the app never had any problem using the NFC with the One Touch and worked everytime. Then suddenly I had to update the app and its not worked since. Everytime I use the One Touch my phone bleeps, shows up wait. And then just doesn't do anything. Ive uninstalled the app, tried connecting my washing machine again, but nothing. I've contacted customer service and their just as useless as this app! Very disappointing.
20 people found this review helpful
Smart Home Haier Europe
01 March 2022
Hi,
we are sorry you are disappointed. Can you give us more information? If you explain the problem in more detail, we can figure out what's going on. You can contact us at support.iot@haier-europe.com. Spike